The War on Terror has been a bonanza for the government. Under the heading of “security” they have legitimized all kinds of things that years before Americans would not have tolerated and would have rioted over. Is it any surprise that corporate America has learned from the government?
Bad service has gone from being a customer service issue to a “security” issue.
Since 9/11, we have seen the creation of alphabet soup agencies, which put Americans through massive inconveniences, yet do nothing to increase our safety. Complaints are brushed aside in the name of national security. That is unless you are Muslim, in which case we ignore the fact that every terrorist attack on airliners in the last decade has been carried out by Muslims and the government and airlines fall all over themselves to be politically correct.
US Airways is without a doubt the worst Airline. A friend of mine who does a lot of work for the Federal Government says US Airways is the preferred airline of the Feds. I’m not surprised.
Miami Photographer Sandy DeWitt recently was on a US Airways flight. Briefly.
A US Airways employee named Tonialla G. was in the boarding area and being rude to a number of customers. DeWitt decided to photograph Tonialla G.’s nametag with her IPhone, so she would have the name in order to complain. DeWitt boarded the flight and after being seating, Tonialla G. followed her into the plane cabin and confronted her. She demanded that DeWitt delete the photo. DeWitt powered up her Iphone to show her that the photo had not come out. Tonialla still demanded the photo be deleted. DeWitt complied, thinking that would be the end of it.
Tonialla then went to the cockpit and informed the flight crew that DeWitt was a “security risk.” DeWitt was then removed from the flight. The manager for US Airways refused to reboard her on another flight. The DeWitts were eventually able to get a Southwest flight and get to their home.
What was the security risk?
The only security risk was to Tonialla G.’s job.
Got a complaint about an airline? Sorry, it is now a matter of national security and if you complain, you will be thrown off of the plane.
US Airways has got to be the worst airline in the country. Most of their employees act like they work for the DMV. In the last couple of years, I have had the misfortune of having to fly US Airways a few times in the last couple of years.
A few weeks ago I flew on US Airways and it was a miserable experience. Complaining to them was about like complaining to the DMV. No one listens and no one cares. When I was having trouble getting my luggage, I finally got frustrated with the US Airways employee and said, “I never have these problems when I fly Southwest.” The US Airways employee shot back, “Why don’t you just fly Southwest?”
The way Ms. DeWitt was treated was treated is just another reminder as to why the next time I fly, which will be in the next few days, it will be on Southwest, not US Airways.
Southwest is my favorite. However, before a flight from Phoenix to LA the TSA group left me and another traveler red faced after their "check". The woman felt and poked in all the wrong places. I always said it was better to be checked than to cause anyone any danger....this was too much. There must be a better way.
I have ceased flying anymore. I will not put up with the TSA's current Gestapo tactics. Yes driving takes more time, but I do not endure searches anymore. I hope we can take this country back before this gets any worse.
Always keep tv and newspaper emails or text numbers in your phone's directory and when you take a picture or video of something like this, go ahead and send it if there is a chance of you not being able to send it later.
And considering there should be cameras all over the place, file a formal complaint about her rude behavior and what took place. There should also be witnesses, such as the people she was rude to! More than likely this was not her first rude behavior and the drastic measure she took to quash it was probably a desperate attempt to not get another complaint against her. Don't let her get away with it!!!
It looks they concluded that majority of Americans like to keep quiet, regardless to Constitutional assurances.
Well, I hope this doesn't get me to much heat. I agree with the ridiculous power of using "security" to do whatever they want and the TSA has become false protection that provides almost no protection while causing massive discomfort among the citizens.
To provide a correction won for FY2011:
Delta Air Lines 1,156 domestic and 400 international city pairs
American Airlines 1,622 total awards
United Airlines 1,033 total awards
US Airways 748 total awards
As of 2010 won for FY2011 Southwest and Continental re-entered the bidding process winning:
Southwest won contracts for 305 domestic cities
I usually take United, for my usual flight path they have the most options and best price, so my "choice" isn't really a choice unless I am willing to spend a lot more. I can't remember when, if ever I have flown US Air, so I can't personally speak to them.
Employees of companies that are this stupid are usually union members.